Help & Support

Support

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Have a question, a bug to report, or feedback about how Vitric plays on a particular device? Email is the fastest path.

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How do I rotate or flip a shard?

Tap a shard to select it, then use the on-screen rotate and flip buttons. Vitric is built around single-finger controls — there are no two-finger gestures to learn, and the whole game is playable one-handed.

On harder panes a shard needs the right orientation as well as the right spot. If a piece looks like it should fit but won't lock, try flipping it — it may be mirrored.

A piece won't snap into place

A shard locks when it is close enough in both position and angle to its home. Nudge it nearer and rotate it to roughly the right angle — the snap is generous, but a piece that's flipped the wrong way or far off-angle won't catch.

If you're stuck finding where a shard belongs, turn on the Placement Guide in Settings. It shows a faint outline of each shard's home in the pane.

I don't hear sound or feel haptics

Open Settings inside Vitric and confirm Sound Effects and Haptics are enabled. Haptics use Apple's Core Haptics engine, which is available on iPhone 8 and newer; iPad does not support Core Haptics, so the pane confirms locks with sound and visuals there.

On iPhone, also check Settings → Sounds & Haptics → System Haptics is on, and that the device isn't in silent mode if you expect sound.

Will I lose my progress?

No. Vitric autosaves the board as you play. You can close the app mid-pane and reopen later to the exact same shards in the exact same places. Completed levels and your star ratings are kept on the device.

Progress is stored locally only — deleting the app removes it, and there is no cloud backup.

Accessibility

Vitric has no timer and no fail state, so there's no time pressure. Single-finger controls, generous snap tolerances, and the optional Placement Guide are all there to make placement comfortable regardless of motor precision.

Privacy

See the Privacy Policy. Short version: Vitric collects nothing and works fully offline.


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